DTS License Manager FAQs(Q3) Why do I get the error message: “Server Type is Incorrect” when I launch DTS License Manager?
(Q1) When I launch DTS License Manager I get the following message: “The Magickey Found Is Invalid”. What is the reason for this and how do I stop it happening? (A) When either Horizon Premium, or Open Horizon is installed there is a file called “magickey.enc” included in the installation that gets placed in the HorizonPremium\Datafile folder. This file has an expiry date, and if the license manager is launched after that date, it displays this error. To correct the problem you will need to contact Derivative Trading Systems Ltd. Technical Support on: +44 (0) 207 689 6688 and request a new magickey.enc file. (Q2) When I launch DTS License Manager I get the following message: “The Keyfile Server ID is Incorrect”. What does this mean? (A) The DTS license manager has an associated file called “Keyfile.lic”. This keyfile contains information about the token on the license manager machine. The error is produced if the Server Machine ID in the keyfile differs from the token on the license manager machine. To correct this problem, you will need to contact Derivative Trading Systems Ltd. Technical Support on: +44 (0)20 7689 6688 and they will tell you how to proceed. (Q3) Why do I get the error message: “Server Type is Incorrect” when I launch DTS License Manager? (A) This is caused when the license manager is configured for a networked install and the registry is configured for a standalone install, or the other way around. Applying the appropriate REG file will solve this problem. Contact Derivative Trading Systems Ltd. Technical Support for advice. (Q4) When DTS Licence Manager launches it displays the following error message “The <RootDataDir> below does not have a Datafile Subdirectory”, and shows an edit box with a path in it. What does this mean? (A) The DTS License Manager cannot find the HorizonPremium\Datafile folder. To correct this problem you will need to edit the “DataFilePath” setting under the [Locations] section of the file “Dtslm32.ini”, located in the Windows folder. This path needs to point to the HorizonPremium folder and have a trailing backslash. (Q5) When license manager is launched it displays an error message saying that “The Logfile Time Stamps are Incorrect”, what does this mean, and how can I fix it? (A) Either the license manager is unable to update the registry, or it was launched from a machine other than the one on which it was installed. Check the permissions for the profile under which the license manager is running to make sure that it can update the registry. If the permissions are sufficient to allow registry updates, make sure that the license manager has been launched on the correct machine. If both of the previous conditions have been met and the error persists, contact Derivative Trading Systems Ltd. Technical Support for advice. (Q6) When I launch license manager I get the following error message “The License Manager Files are not present in RootDataDir>\Datafile”. How can I rectify this? (A) When the license manager is installed it creates and maintains several files in the HorizonPremium\Datafile folder. The files are: keyfile.lic, limitfile.acc, logfile.log, accounts.dat, and archive.arc. If any of these files are not there when license manager is launched you will get the above message. To fix this problem you will need to contact Derivative Trading Systems Ltd. Technical Support to get a new “magickey.enc” file to place in the Datafile folder and restart the license manager. |
