Horizon Database Support FAQ's

(Q1) If I find an error in any of the data in your database, what should I do about it?

(A) All databases that we have seen occasionally get an error creep in. We do a lot of filtering to ensure this does not happen and we have highly trained staff that review the data every day, but still the occasional error will get through. Please contact us by email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or go to our contact page. We will respond to your query as quickly as possible and will investigate the reported error and do one of the following:

• If, after checking against other sources we don't feel there is an error we will email or call you back with an explanation as to why. If you still feel there is an error we will investigate further.
• If we agree there is an error we will correct the error and the new corrected data will be available for you to use as soon as you are able to update the database. We will also contact you to let you know what has been done.

We believe that you will find our responsiveness far exceeds the service you get from other data vendors and if you are not satisfied with the response you get we encourage you to contact us.