Horizon FAQs

Horizon Database Support FAQ's

(Q1) If I find an error in any of the data in your database, what should I do about it?

(A) All databases that we have seen occasionally get an error creep in. We do a lot of filtering to ensure this does not happen and we have highly trained staff that review the data every day, but still the occasional error will get through. Please contact us by email ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or go to our contact page. We will respond to your query as quickly as possible and will investigate the reported error and do one of the following:

  • If, after checking against other sources we don't feel there is an error we will email or call you back with an explanation as to why. If you still feel there is an error we will investigate further.
  • If we agree there is an error we will correct the error and the new corrected data will be available for you to use as soon as you are able to update the database. We will also contact you to let you know what has been done.

We believe that you will find our responsiveness far exceeds the service you get from other data vendors and if you are not satisfied with the response you get we encourage you to contact us.

 

DTS HTTP Download FAQ's

(Q1) The DTS download application, Download.exe, failed to download the daily updates for the Horizon database automatically, and when I tried to do a manual download using the “Download Now” option of its Download menu, I get the message “Could not establish an Internet connection”, even though there is a working Internet connection on the download machine. Why does the download still fail?

(Q2) When the DTS download application is launched it displays the following error: “Unable to open the Currency Name file: <Path>\CURRNAME.LST Horizon Must Exit Now”, where <Path> is the path to the HorizonPremium folder. What causes this error and how can it be fixed?
 

 

(Q1) The DTS download application, Download.exe, failed to download the daily updates for the Horizon database automatically, and when I tried to do a manual download using the “Download Now” option of its Download menu, I get the message “Could not establish an Internet connection”, even though there is a working Internet connection on the download machine. Why does the download still fail?

(A) When the DTS download application is installed, it places its settings in the HK_CU\Software section of the registry of the download machine under the profile that was used to install it. The settings are therefore only accessible by download.exe under that profile. If another person logs on, Download.exe will not be able to find its settings and will produce the above-mentioned error. To correct this you will need to logon under the correct profile before starting a manual download.

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(Q2) When the DTS download application is launched it displays the following error: “Unable to open the Currency Name file: <Path>\CURRNAME.LST Horizon Must Exit Now”, where <Path> is the path to the HorizonPremium folder. What causes this error and how can it be fixed?

(A) This error can be caused by any one of the following:

1.The file “CURRNAME.LST” does not exist in the HorizonPremium folder.
2.The DataFilePath entry in the [Locations] section of the Download.ini file located in the Windows folder, is wrong, and needs to be corrected to point to the HorizonPremium folder.

The path pointed to by the DataFilePath entry in the [Locations] section of the Download.ini is correct, but does not have the required trailing backslash.

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