Horizon FAQs

Horizon Premium / Open Horizon FAQ's

(Q1) If I have problems with using Horizon or with my data supply, how do I get support?

(Q2) When I launch Horizon Premium / Open Horizon I get the following error message: “Failed to start License Manager. There is no License Manager running”, but I know that the DTS license manager is running. Why do I get this message?

(Q3) When a client launches Horizon Premium they get the following message:
“No licenses are available for this application. Please select Cancel to exit “. What does this mean? And how do I fix it?

(Q4) A customer has purchased a license for Horizon Premium, and the client has been installed on their workstation, but when they launch Horizon Premium they get the following message: “License Manager Started, License manager failed to get a named user license. All license options are exhausted – Select Cancel to exit”, Why does this happen in spite of the fact that they have purchased a license?

(Q5) A client launches Horizon Premium and gets the message: “lmapi32.dll Server Type not registered”. What does this mean and how can we fix it?

(Q6) When a client launches Horizon Premium they get the following error message: “Graphics System could not boot. FATAL error. Exiting Horizon”, what causes this error?

(Q7) When a client launches Horizon Premium they get the following error message: “Could not open <drive:>\<Path>\Horizon32.nav. Horizon must exit now”. Does this mean that Horizon32.nav is corrupt?

(Q8) A user has created an expression in Horizon Premium and attempts to add the expression to the list in the Graph Definition Dialogue Box”, but they get the following error: “FATAL ERROR: Could not locate exclusion file for “CUR”, where “CUR” is the three character code for the currency in question – what does this mean?

(Q9) A client launches Horizon Premium and gets the error message “No Licenses exist for this Application, Please select Cancel to Exit”, how can I fix this problem?

(Q1) If I have problems with using Horizon or with my data supply, how do I get support?

(A) DTS’s staff are only a phone call or e-mail away. Our sales staff are available to discuss any problems using our products or any training needed either in person or over the internet. Our Data team will advise you on the possibility of obtaining any data needed but not provided and our Support team are available to discuss any needs you may have for any technical advise.

(Q2) When I launch Horizon Premium / Open Horizon I get the following error message: “Failed to start License Manager. There is no License Manager running”, but I know that the DTS license manager is running. Why do I get this message?

(A) If you are sure that the DTS license manager is running, there are a couple of reasons why you may get this message.

1. The license manager is running, but the client does not have sufficient permissions to create and delete files in the HorizonPremium\FileComs folder. Check to make sure that the client has sufficient permissions to create and delete files in the FileComs folder.

2. The client has sufficient permissions in the HorizonPremium\FileComs folder, but the path for ClientFileComDir in the Dtslm32.ini is either blank, or incorrect. If the path for ClientFileComDir is blank, fill it in with the path to the HorizonPremium\FileComs folder. If points to a path other than the HorizonPremium\FileComs folder, change it so that it points to the correct path.

(Q3) When a client launches Horizon Premium they get the following message:
“No licenses are available for this application. Please select Cancel to exit “. What does this mean? And how do I fix it?

(A) This will happen if the application version in the keyfile is different to the version of the Horizon executable (Horizn32.exe). To fix this problem you will need to send the file “keyfile.lic” to Derivative Trading Systems Ltd. Technical Support. They will then send you an amended keyfile by return.

(Q4) A customer has purchased a license for Horizon Premium, and the client has been installed on their workstation, but when they launch Horizon Premium they get the following message: “License Manager Started, License manager failed to get a named user license. All license options are exhausted – Select Cancel to exit”, Why does this happen in spite of the fact that they have purchased a license?

(A) The username in the license manager keyfile is different to the Windows logon name of the currently logged on user. To correct this, simply go to the machine that is running license manager, select the “License Keys” tab to show the list of licenses and double-click the license you want to change.

(Q5) A client launches Horizon Premium and gets the message: “lmapi32.dll Server Type not registered”. What does this mean and how can we fix it?

(A) When the Horizon Premium system is installed it is either installed as a standalone system on one machine for one user, or as a networked install on a server for multiple users. The type of installation is reflected in the Classes_Root section of the registry. This error message is produced if the required information is not there. To fix this problem, you can simply apply a .REG file supplied by Derivative Trading Systems Ltd. Technical Support.

(Q6) When a client launches Horizon Premium they get the following error message: “Graphics System could not boot. FATAL error. Exiting Horizon”, what causes this error?

(A) Horizon Premium cannot find the files in the HorizonPremium\Graphics folder. Check the registry setting under HK_CU\Software\Derivative Trading Systems\Horizon Premium\Locations\GPCWINXPath32. This should point to the HorizonPremium\Graphics folder and have a trailing back slash.

(Q7) When a client launches Horizon Premium they get the following error message: “Could not open <drive:>\<Path>\Horizon32.nav. Horizon must exit now”. Does this mean that Horizon32.nav is corrupt?

(A) This is a possibility, but it is also possible that Horizon32.nav is missing from the HorizonPremium folder. Check to make sure that the file is there. If it is not, please get in touch with Derivative Trading Systems Ltd Technical Support to arrange a replacement.

(Q8) A user has created an expression in Horizon Premium and attempts to add the expression to the list in the Graph Definition Dialogue Box”, but they get the following error: “FATAL ERROR: Could not locate exclusion file for “CUR”, where “CUR” is the three character code for the currency in question – what does this mean?

(A) The file “HIICur.exl” is missing from the relevant currency folder. To rectify this you will need to contact Derivative Trading Systems Ltd. Technical Support to get a replacement exclusion file for the relevant currency.

(Q9) A client launches Horizon Premium and gets the error message “No Licenses exist for this Application, Please select Cancel to Exit”, how can I fix this problem?

(A) This error occurs when the version number of the Horizon Premium executable that is launched is different to the one listed in the keyfile.lic located in the HorizonPremium\Datafile folder.

Horizon Database FAQ’s

(Q1) What does your database actually cover?

(Q2) Given that different instruments close at different times and some not at all, when do you take your closing prices?

(Q3) How do you reconcile your data collection with the different time zones around the world?

(Q4) Do you collect all data in all time zones?

(Q5) How do you avoid bad data points creeping into your database?

(Q6) If I can’t find a particular instrument in your database, does that mean that I have to go elsewhere?

(Q1) What does your database actually cover?

(A) A full list of our data coverage can be found by clicking Horizon Database and following the links to the different data sets

(Q2) Given that different instruments close at different times and some not at all, when do you take your closing prices?

(A) We take our closing prices to coincide with the close of the futures markets.

(Q3) How do you reconcile your data collection with the different time zones around the world?

(A) Our historic closing price data is collected three times a day;

at Hong Kong close
at London close
at New York close

(Q4) Do you collect all data in all time zones?

(A) No. We only take USD, CAD and JPY out of their normally traded time zones. USD is collected all three times, but CAD and JPY only two, their home zone plus London close.

(Q5) How do you avoid bad data points creeping into your database?

(A) Although bad data is impossible to avoid entirely, it is kept to an absolute minimum by taking and comparing multiple sources of non-exchange data. Our data collection process involves a number of filtering processes as well as some manual intervention. We also respond very quickly to evidence of possible bad data and correct or justify when a spike comes to light. We believe that our historic data is one of the most accurate historical databases currently available. To see some comments from our satisfied customers click on Client Comments

(Q6) If I can’t find a particular instrument in your database, does that mean that I have to go elsewhere?

(A) Not necessarily, we have a reputation for being very customer responsive. If you tell us you need something not currently in our database, we will endeavour to source it.

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